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Customer Decisions

Three decisions worth understanding

Three priority developments, the customer decisions they affect, and the people who matter.

  1. 01

    Funding and balance sheet choices

    Test post-repositioning assumptions against actual results

    Customer decision: Monitor actual outcomes after a portfolio change and decide whether assumptions need updating.

    Public event verifiedCommercial contextBayCom / United Business Bank
    Full brief
  2. 02

    Merger assumptions and integration

    Reconcile the assumptions used by both institutions

    Customer decision: Reconcile assumptions for the combined balance sheet before and during integration.

    Announcement verifiedProposed, not completedPenAir / Fort McClellan
    Full brief
  3. 03

    Technology evaluation and adoption

    Possible changes in how institutions evaluate technology providers

    Customer decision: Define the evidence and review process needed to evaluate a new analytical provider proportionately and responsibly.

    Proposals verifiedCommercial context
    Full brief